Privacy
This page explains what we collect when you request a ride and what we do with it.
Address search
When you type a pickup or drop-off in the ride planner, the text you type is sent to address lookup services, only to suggest addresses and check them:
- Photon by komoot, which searches OpenStreetMap data.
- The U.S. Census Bureau geocoder, which checks house numbers.
- Google Maps Platform, only if we turn it on, in place of the two above.
Our server sends the Photon and Census lookups, so those services see our server, not your device. Google lookups, when on, go from your browser to Google. Our address search does not log what you type.
Quote requests and customer care
We use the contact and journey details you submit to prepare your quote and reply to you. Quote texts and ride updates require your separate SMS opt-in; marketing consent is separate.
Customer care submissions include your name, email, optional phone and ride reference, and the concern you describe. These details go to our operator and are recorded in service logs so we can investigate and reply. Email delivery uses Resend when configured. Our form does not submit a report to the City of Dallas; City reporting links take you to its separate service.
What we collect
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How we use it
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Texts and calls
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Analytics and cookies
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Your choices
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Contact us about privacy
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Need help?
Call or text [PHONE], 6 a.m.–10 p.m. daily. Or email [EMAIL].