Rates & policies
Every fare and promise on our site comes from this page. Times are Central (Dallas).
All-in pricing
All-in pricing policy · proposed, not yet approved
Every published fare includes:
- Gratuity
- Tolls
- Airport fees
- Parking at pickup
- Meet & greet
- Flight tracking
- The free waiting time
- Bottled water and chargers
- Child seats chosen at booking
The fare is the same at every hour of the day or night, in both directions. There is no surge, and no night, holiday or event charge.
Gratuity is in the fare. Extra tips are never expected. If you leave one, all of it goes to your chauffeur.
There is no sales tax on rides.
Waiting time
Waiting policy · proposed, not yet approved
| Pickup | Free waiting | After that |
|---|---|---|
| Airport, domestic flight | 60 min after your flight actually lands | $22.50 per 15 min, with prior notice |
| Airport, international flight | 90 min after your flight actually lands | $22.50 per 15 min, with prior notice |
| Address, hotel or office | 15 min after your pickup time | $22.50 per 15 min, with prior notice |
| Hourly booking | Part of the hours you book | Extra time in 30-minute steps at the hourly rate |
A ride becomes a no-show only after the free wait ends and we have called you, and texted you if you opted in. At airports we also check your flight's status first.
Flight changed? Text us the new number.
Cancellation
Cancellation policy · proposed, not yet approved
| Booking | Free cancellation until | After that |
|---|---|---|
| One-way ride | 2 hours before pickup | The full fare |
| Hourly booking | 24 hours before pickup | The full minimum hours |
| Events | 72 hours before pickup | The full fare |
Weddings: a [EVENT_DEPOSIT_PCT] deposit is not refunded within [EVENT_CANCEL_WINDOW] of the date.
Changes to the time, flight, address or stops are free. Call, text or email us, and we confirm each change with you. Inside the free-cancellation window, we make the change if we can. The fare changes only if the route or the hours change.
Extras
Extras policy · proposed, not yet approved
Extras happen only when you ask for them. We confirm each one with you before we add it.
- An added stop you ask for
- [PRICE_EXTRA_STOP] each
- Waiting past the free time
- $22.50 per 15 min, with prior notice
- A route change you ask for
- Priced and confirmed with you first
- Hourly bookings: miles past the included miles
- [PRICE_EXTRA_MILE] per mile
- Hourly bookings: extra time
- In 30-minute steps at the hourly rate
- Cleaning or damage
- Actual cost, with photos
Hourly bookings include 25 miles for each hour you book.
If we miss it: An extra we didn't confirm with you first comes off your bill.
Chauffeur details
Chauffeur details policy · proposed, not yet approved
Your chauffeur's details arrive the evening before your ride, or right after we confirm a same-day ride, by text if you opted in, otherwise by email.
What you get: your chauffeur's name, photo and plate.
For a ride the next day, they arrive by 8:00 p.m. Central the evening before.
If we miss it: No details by then? Text us and we'll send them.
Rates
Fares v1 · proposed, not yet approved
All-in fares by zone. The same at every hour, in both directions.
| Zone | Premium SUV |
|---|---|
| From DFW Airport | |
| DFW Airport, Zone 1Las Colinas, Irving, Grapevine, Southlake, Coppell | $119 |
| DFW Airport, Zone 2Downtown & Uptown Dallas, Plano/Legacy West, Frisco, Westlake, Arlington/AT&T Stadium, Fort Worth | $159 |
| From Love Field | |
| Love Field, Zone 1Downtown, Uptown, Park Cities, Las Colinas | $119 |
| Love Field, Zone 2Plano, Frisco, Southlake, Arlington | $175 |
| Love Field, Zone 3Westlake, Fort Worth | $205 |
| Extra | Premium SUV |
|---|---|
| An added stop you ask for, each | [PRICE_EXTRA_STOP] |
| Waiting past the free time, per 15 min | $22.50 |
| Hourly bookings: each mile past the included miles | [PRICE_EXTRA_MILE] |
| Item | Premium SUV |
|---|---|
| Per hour | $130 |
Hourly bookings have a 2-hour minimum. Additional time is billed at the published hourly rate. Your quote is provided before you decide.
Not on the list? We send the exact fare before you decide.
Chauffeur standards
Chauffeur standards · proposed, not yet approved
Our standard
- Passes a driving-record check before starting and every year after that
- Passes a drug test before starting and at random after that
- Follows our zero-tolerance policy on drugs and alcohol
- Is trained in meet & greet, discretion and defensive driving
- Uses hands-free only. No phone in hand while the car is moving.
- Drives a car no older than [MAX_VEHICLE_AGE_YEARS] model years, cleaned before every ride
Partner chauffeurs meet the same standards. We check their permits, insurance and records before they ever drive for us.
Questions about a fare or a policy?
Call or text [PHONE], 6 a.m.–10 p.m. daily. Or email [EMAIL].