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Here for the whole journey.

Let’s put it right.

Tell us about a concern with your FEUR journey. Our customer care form goes to FEUR’s team; City of Dallas reporting is a separate option below.

Customer care & complaints

Your contact details and concern

Include the ride date and details that will help us investigate. Please don’t include payment-card information.

We use these details to investigate and reply to your concern. See our Privacy policy. For City reporting, use the separate contacts below.

City of Dallas transportation policies

FEUR’s passenger policies and reporting information, with reference to Dallas City Code, Sec. 47A-2.1.7.

Zero tolerance for intoxicating substances

FEUR maintains a strict zero-tolerance policy for all drivers. Alcohol, drugs and other intoxicating substances are prohibited while driving or on duty.

Drivers found in violation may face immediate suspension and potential termination. Passengers may report a suspected violation directly to FEUR or to the City of Dallas.

Report a concern to FEUR

Wheelchair-accessible vehicles

Wheelchair-accessible vehicles are available upon request. Tell us about your needs when requesting your quote so we can arrange an appropriate vehicle. Wheelchair-accessible transportation is not charged at a higher fare rate.

Request an accessible journey

Contact FEUR

Use our customer care form for service concerns and request a quote for a journey.

Phone: [PHONE]

Email: [EMAIL]

View rate information

Report a complaint to Dallas

Within Dallas city limits, dial 311. Outside Dallas, call (214) 670-3111. You can also submit a City service request online.

City of Dallas Transportation Regulation office: (214) 670-3161. This is a City office number, separate from FEUR.

City contact guidance