City of Dallas transportation policies
FEUR’s passenger policies and reporting information, with reference to Dallas City Code, Sec. 47A-2.1.7.
Zero tolerance for intoxicating substances
FEUR maintains a strict zero-tolerance policy for all drivers. Alcohol, drugs and other intoxicating substances are prohibited while driving or on duty.
Drivers found in violation may face immediate suspension and potential termination. Passengers may report a suspected violation directly to FEUR or to the City of Dallas.
Report a concern to FEURWheelchair-accessible vehicles
Wheelchair-accessible vehicles are available upon request. Tell us about your needs when requesting your quote so we can arrange an appropriate vehicle. Wheelchair-accessible transportation is not charged at a higher fare rate.
Request an accessible journeyContact FEUR
Use our customer care form for service concerns and request a quote for a journey.
Phone: [PHONE]
Email: [EMAIL]
Report a complaint to Dallas
Within Dallas city limits, dial 311. Outside Dallas, call (214) 670-3111. You can also submit a City service request online.
City of Dallas Transportation Regulation office: (214) 670-3161. This is a City office number, separate from FEUR.